Returns & withdrawal

The withdrawal period is 14 working days from the date of delivery, each product must be returned at the expense of the user in its original packaging. Upon receipt of the returned item(s), you will be refunded up to 14 days after receipt of your package for the amount corresponding to the returned items and their outward shipping costs, with the method of payment used when ordering. In the event of partial return of the order, the outward shipping costs will not be refunded.

Items must retain all tags and be in perfect condition.

How do I return a product?

  1. Download the return form below and complete it.
  2. Prepare your parcel with the relevant products.
  3. Enclose the completed returns form in the parcel .
  4. Send the parcel to the return address : Satellite, 29 passage Dubail 75010 Paris, à l'attention de Marianna

Once we receive the parcel, we will contact you for further information.

Return coupon (PDF)